Villa Marbella

Anthony Holehouse haben diese Unterkunft bewertet 1.5/5 am 30. Aug 2020

Die Bewertung ist in Englisch

This place was terrible and did not warrant the expensive price tag. Now please understand, I don’t mind paying for quality and comfort but if this is what you are expecting when your thinking of booking this place you will be extremely disappointed. The place is very dated and in need of modernising, Every air conditioning unit was leaking externally and when I raised this with the villa manager Jorge he tried telling me it was normal, I had to use buckets to catch the dripping water and they had to be emptied everyday which gives you an idea of how much water was leaking from these units. Two of the units were leaking on the inside also, dripping down the bedroom walls to which I was told that someone would be coming out to fix but never did show. The bedding was stale in smell and the beds were full of ticks, we all had bites all over our bodies. The kitchens main fridge was not working at all although the owner did provide a replacement after a few days it just added to all of the problems and really put a dampener on the holiday. There were ants in the kitchen cupboards so we had to sort most things in the fridge. The electricity kept tripping even when we were all outside and I called both the owner and the manager about this on multiple occasions to be told that it had never happened before rather than sending someone to investigate the problem. On inspection of the broken fridge I noticed that the plug socket was broken away from the wall with wires hanging out which may have been causing the tripping out but I’m not too sure. The property does have a washer and a dryer which were useful and a fire stick in the main living area and the chef meal was a nice little touch but that’s about as far as the good points go unfortunately. The main gate to the property is manually operated not electric and the so called heated pool was either not turned on or not working properly even though I was told on 3 occasions that it was heated to 27 degrees by the manager. El Rosario is located about 15-20 mins drove from Puerto Banús which is good as we spent most of our time away from the villa as being at the villa was ruining our holiday. There is a good beach and pool at the point which is a few junctions down from El Rosario, we spent a few days there and the staff, food and atmosphere were really good. All in all I will never book with this person again and want to make potential clients aware.